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Vouchers & Coupons

Guide for creating and managing discount vouchers (coupon codes) that customers can use at checkout.

Overview

Vouchers let you offer discounts to customers. They enter a code at checkout and the discount is applied automatically. You can create vouchers with different discount types, set usage limits, and restrict them to certain products or categories.

Where to manage vouchers: Admin → Vouchers

Voucher types

TypeHow it works
Percentage offReduces the order subtotal by a percentage (e.g. 20% off). You can optionally cap the maximum discount amount.
Fixed amount offReduces the order subtotal by a fixed amount in PKR (e.g. 500 PKR off).
Free shippingWaives the delivery fee. Useful when your settings charge for shipping.

Creating a voucher

  1. Go to Vouchers in the sidebar.
  2. Click Create voucher.
  3. Fill in the form:

Code

  • A unique code customers will type at checkout (e.g. SUMMER20, WELCOME100).
  • Codes are case-insensitive (SUMMER20 = summer20).
  • Use Generate to create a random 8-character code.

Type & value

  • Percentage off — Value is 1–100 (e.g. 20 = 20% off).
  • Fixed amount off — Value is in PKR (e.g. 500 = 500 PKR off).
  • Free shipping — No value needed.

Min order value (PKR)

  • Minimum cart subtotal required for the voucher to apply.
  • Leave 0 for no minimum.

Max discount cap (Percentage only)

  • Limits how much the percentage discount can be (in PKR).
  • Example: 20% off with a 1000 PKR cap — a 10,000 PKR order gets 1000 PKR off, not 2000 PKR.
  • Leave empty for no cap.

Start & expiry dates

  • When the voucher becomes valid and when it stops working.
  • Use date and time for precise control.

Usage limits

  • Usage limit (global) — Maximum number of times the voucher can be used in total.
  • Usage limit (per user) — Maximum times each customer can use it (requires customer to be logged in at checkout).
  • Leave empty for unlimited.

Eligible products & categories

  • Empty — Voucher applies to all products.
  • Select specific products — Only those products count toward the discount.
  • Select specific categories — Only products in those categories count.

Use this to run targeted promotions (e.g. “20% off accessories only”).

Status & lifecycle

StatusMeaning
ActiveVoucher can be used (within date range and usage limits).
UpcomingStart date has not been reached yet.
ExpiredExpiry date has passed or usage limit reached.
DeactivatedManually turned off. Won’t work even if dates are valid.

Use Activate / Deactivate to turn vouchers on or off without changing dates.

Filters & search

On the Vouchers list you can:

  • Search by code — Find a voucher by typing part of its code.
  • Filter by status — All, Active, Expired, or Upcoming.
  • Sort — By date created, code, expiry, or number of uses.

Analytics (Stats)

Click Stats on a voucher to see:

  • Total redemptions — How many orders used this voucher.
  • Revenue impact — Total discount amount given (in PKR).
  • Remaining uses — How many times it can still be used (if there’s a limit).

Tips

  1. Short, memorable codes — SUMMER20 is easier for customers than XK9Q2P7M.
  2. Set a minimum order — Helps avoid abuse and increases average order value.
  3. Use per-user limits — For “first order” or “once per customer” promos.
  4. Test before launch — Create a test voucher, apply it at checkout, then deactivate it.
  5. Deactivate instead of delete — Keeps history; you can reactivate later if needed.

Customer experience

At checkout, customers:

  1. See a Voucher code field in the order summary.
  2. Enter the code and click Apply.
  3. See the discount reflected immediately.
  4. Can click Remove to clear it.

If the voucher is invalid, expired, or doesn’t apply to their cart, they see a clear error message (e.g. “This voucher has expired” or “Minimum order value of 1000 PKR required”).